Everything about Ordering
At ZusenZomer, service is of paramount importance. You can rest assured that we treat every order with the utmost care.
Below you will find the questions that are frequently asked about the ordering process. If your question is not listed, please feel free to contact us via email or call us. We are happy to help you!
At ZusenZomer, anyone can order quickly and easily without necessarily having to create an account in advance. Personal data and online payments are processed in a secure environment. On our website, the information - such as stocks - is always up to date and the prices include VAT.
If you want to order a specific item, click on the photo. In the next screen you then have the option to enter data such as dimensions, color and quantity. Then click on 'order' and the item will be placed in the shopping cart.
If you want to know what is in the shopping cart while shopping, or if you want to change the content, click on 'shopping cart'. Once the order is complete, click on 'Checkout'. In the appropriate places, you provide your e-mail address, name, billing address, delivery address and further contact details. The moment you click on the 'place order' button, the order will be placed with us. The items from the order are then immediately reserved for you and can no longer be ordered by other customers.
After you have completed the order, an order confirmation with your order details will automatically be sent by e-mail. You will then also receive updates about the delivery of your order via our warehouse.
ZusenZomer charges a small contribution of € 2.50 for the delivery of the ordered items in The Netherlands and Belgium.
For orders from 35,- shipping is free.
For the rates for delivery outside the Netherlands and Belgium, click here.
Unfortunately this is not possible by default.
In principle, an order cannot be cancelled. ZusenZomer works together with a logistics partner, which means that orders are often processed immediately. Only on weekends there are options to cancel the order. If the order has not yet been processed, it may still be possible to cancel the order. Therefore, please contact us as soon as possible so that we can take action.
The order cancellation will be confirmed by email. If the canceled order has already been paid for, you will receive the paid amount back.
Have you changed your mind? If you want something different, please contact us as soon as possible. We can then cancel or adjust the order - if not yet processed by our warehouse.
Yes. You will receive an email of the order once it has been shipped. This e-mail contains a track & trace code from DHL. This is clickable, so that you can see where the order is located on the DHL website. Please note: this is only possible the next morning. A track & trace is also available for small packages sent by letter post (including DHL). In principle, these packages are delivered the next working day in the letterbox.
Yes. You can specify a different delivery address during the ordering process. You can also choose a DHL ServicePoint near you.
No, unfortunately that is not possible. You can order a digital gift voucher from us.
Please check your spam box. If not, then something probably went wrong. Let us know and we'll take a look with you!
Yes you can! We offer different delivery days and time periods for the Netherlands and for Belgium.