All about returning your order

We ask for a small contribution to the return shipping costs because we believe that returns can also be handled in a more conscious and sustainable way. The cost is €4.95 per parcel for all returns within the Netherlands and Belgium. For Germany the cost is €5.95 per parcel. You pay this amount when registering your return online on our website.

When you register your return via our return page, you can choose the carrier you would like to use to send your parcel back. In most cases, you can select the same carrier that delivered your order.

During the return registration process, you simply select:

• the preferred carrier
• the service point near you where you would like to drop off your parcel

After completing your return registration, you will immediately receive your return label, which can be scanned and printed at the selected service point.

Do you live in a country where no standard return carrier is available? In that case, you may choose a carrier of your preference and send the parcel to our return address.

At ZusenZomer you can easily return your order to us within 30 days of receipt .

We ask you to register your return within 30 days , so that we can process your return correctly and quickly.

Has the 30-day return period passed, but you have a valid reason for your late return notification? Feel free to send us a message at service@zusenzomer.com. We're happy to discuss your options with you.

In principle , returns will not be accepted by default after 30 days unless you have contacted us in advance.

Once we have received and processed your return, we will refund the purchase amount using the same payment method you used for your order.

You will receive your refund no later than 14 days after registering your return.

After receiving your return, our warehouse requires up to 4 working days to process it. Once processed, ZusenZomer will receive confirmation that the return has been received in good order and is ready for refund. The amount will be refunded within 14 working days after the return has been registered.

Unfortunately, this is only possible by returning the article to be exchanged For this, the above procedure applies. You can then order the new article in the shop. Once ZusenZomer has received the item to be exchanged, we will refund the purchase price of the article in question.

The return shipment is the responsibility of the customer. Once you have handed the parcel over to the carrier, the risk of loss or damage lies with you as the sender.

We therefore advise you to always send your return with tracking and to keep your proof of shipment until your return has been processed by us. If the parcel is lost during the return process, the customer is responsible for initiating an investigation with the carrier.

ZusenZomer is not responsible for lost or damaged return shipments.

If you have any questions or comments regarding returning or exchanging our products, please email us at service@zusenzomer.com.