If you've received an order and want to return it for any reason, that's no problem at all. We don't make things difficult. You can return FREE of charge within 30 days of receiving your order.
Please check immediately upon receipt that you have received everything in good order and everything is as expected.
Are you not satisfied with the delivery, the quality or is the item wrong? We will do everything we can to make you happy again. Please email us at info@zusenzomer.nl.
1. To do this, visit the link (paste the link into your browser):
https://zusenzomer.montareturns.com/1e635b24-1ac4-4c18-8e8e-e817004d4859?c=1
Enter your order number and email address here. You will immediately see the return label on the screen and in your email. Use your mobile phone to show this to the service point to return your package. In most cases no printer is needed!
2. Items must be returned in their original condition and undamaged. To be sure to include the old packing slip. Make sure the package is well packed.
3. You can drop the package off at a DHL Parcelshop or other service point free of charge. There is always one nearby. The nearest service points are listed when you register. Keep your proof of delivery.
4. Upon receipt of the return we will refund the total amount of the returned items (including shipping costs if the entire order is returned) to your account within the statutory 14 days. You will receive a confirmation as soon as we have refunded your account.
Pack the return items in the same shipping bag/box (if still usable) or in another outer box to prevent damage in transit.
Keep your proof of shipment in connection with the possible loss of the package.
Excluded from returns are:
Items that have been damaged or used.
Items purchased other than through ZusenZomer.
ZusenZomer reserves the right to refuse returns or to credit only a portion of the invoice amount if the product has already been used or damaged.
Unfortunately, this is only possible by returning the article to be exchanged For this, the above procedure applies. You can then order the new article in the shop. Once ZusenZomer has received the item to be exchanged, we will refund the purchase price of the article in question.
If you have any questions or comments regarding returning or exchanging our products, please email us at info@zusenzomer.nl.
